Delivery terms

The specifications of Rammy Oy and the website, as well as the delivery terms starting from 22.02.2019, valid until further notice.

Administrator: Rammy Oy, Tietäjäntie 3, 70900 Toivala, Finland. Business ID: 2550304-2, the company was established in 2013.
Customer service by e-mail rammy@rammy.fi. We will respond to e-mails within 48 hours at the latest.

We comply with the EU’s General Data Protection Regulation (GDPR) as from 25 May 2018.

The Rammy Web Shop is a shop primarily intended for consumers. Any corporate customers who wish to become a dealer can get more information from our customer service at rammy@rammy.fi

Consumers can also order products directly from the factory. Rammy Oy does not compete with its dealers regarding the price. The primary distribution channel of the products is through dealers.

During a normal season, we aim to dispatch orders within five working days from receiving payment for the product. If the ordered product is not in stock, we will advise the estimated delivery time separately on the rammy.fi website. The Consumer must check the estimated delivery time before placing an order. The Consumer is considered to have accepted the delivery time when placing an order.

DELIVERY METHODS for Consumers
Pick-up: from the factory, without any delivery charges; Tietäjäntie 3, 70900 Toivala. The pick-up time must be agreed upon separately.

Freight: According to the valid contract of carriage, the specified carrier will deliver the packages to the Consumer’s home address during work hours. The delivery company will contact the consignee in advance to agree on a delivery time slot. The service requires the consignee to be present. Before placing an order, the Consumer must check the sample shipping rates, with the actual shipping rate being close to the sample rate. The Consumer must accept the shipping rate specified for them, which is based on the shipping rate charged by the carrier determined by the valid contract of carriage. If the Consumer does not order freight after obtaining the precise freight price, they can cancel the deal or change the terms of sale.

PAYMENT METHODS for Consumers
With an invoice, bank transfer, or electronic invoicing. Upon placing an order, Rammy Oy will receive an order notification, after which they will send an invoice to the e-mail address specified by the Consumer. When the Consumer has paid the invoice, and the transaction can be seen on Rammy Oy’s account, the Consumer can pick up the product from the factory, or the product will be sent to the address specified by the Consumer, if freight has also been ordered and paid for. It is also possible to order products by phone, using the phone number displayed on the www.rammy.fi website. In this case, the invoice will be sent in a letter.
The products can be ordered from the Web Shop, so there are several kinds of payment methods. After placing an order, the Consumer will receive an e-mail notification. The order is considered to be valid when the product has been fully paid for. After making the payment, the Consumer will receive a notification with an estimated delivery date.

DELIVERY TERMS FOR CONSUMERS
Rammy Oy sells products and services for adult private persons (hereinafter referred to as the Consumer). Or to people younger than 18, with the consent of their guardian.
In consumer sales, the company adheres to the consumer protection legislation valid in Finland and the European Union. These terms and conditions are not valid to the extent in which they limit the Consumer’s rights insofar as these have been stipulated in mandatory provisions of law.
At the time of placing an order, the Customer is obliged to submit their complete contact information, which for consumer-customers includes at least the name, address and phone number, as well as the e-mail address.

The delivery time estimates (usually 1-21 wks) have been compiled according to the estimate given by Rammy Oy. Rammy Oy or its suppliers are not liable for delays caused by unforeseen changes outside of their sphere of influence. A binding trade agreement becomes valid when the order is recorded in Rammy Oy’s system. The order processing time is usually 1 – 3 working days.

The prices include value added tax in the EU area. If there are obvious errors in the price list, the product will not be sold at the obviously lower price, if it can be assumed that the Customer must have understood it to be erroneous. The prices do not include value added tax outside the EU area.

Products made, ordered or customised according to the Customer’s requirements do not have an unilateral right of cancellation. In case of a cancellation, any expenses incurred due to the order will be charged to the Buyer in their entirety.

Rammy Oy is not obliged to reserve other products of the same order to the customer, if the availability of one product is poor, or if its delivery is delayed due to reasons independent from us. The Consumer can either accept a back order of the delayed product, or cancel the order. The postage fees of the back order will be charged as normal. Products included in the order are reserved for 30 days at most, after which the order will be cancelled unless the Customer has agreed to a back order in accordance with the delivery terms and conditions.

The Customer is obliged to check the consignment within 14 days, and to become acquainted with the product’s user manuals and – terms before starting to use the product. The suitability of the product for its intended purpose must be carefully checked before it is installed or first used.

The Customer must assess the product characteristics and suitability for the intended purpose. The Customer must determine this on their own, for example by using the images, technical specifications and videos available on the www.rammy.fi website.

Rammy is not liable for the functionality, suitability or failure of the ATV-s caused by using these with Rammy products. The Customer must find out whether the ATV is suitable with Rammy products.

The Buyer is responsible for any expenses related to transporting the product to the warranty repair location. The Buyer is responsible for any travel, transportation and other expenses related to warranty repairs.

If the Buyer is located outside of Finland, the warranty is limited only to material and manufacturing deficiencies. Outside of Finland, the Buyer can receive a replacement or an equivalent part in exchange for a non-functional or faulty part covered by the warranty. The Buyer is responsible for replacing parts, or any expenses caused by the replacement. Rammy Oy is not liable for engine warranty issues, because the engine manufacturer has their own warranty system. Regarding any engine warranty issues, the Buyer can contact the nearest authorised engine maintenance company.

SHIPPING DAMAGE
We are not liable for any damages or losses incurred during the delivery; the carrier is liable for these. For domestic deliveries, any reduction or damage to the goods must be immediately reported to the carrier when receiving the goods, if the reduction or damage is externally noticeable; otherwise a written notification must be submitted within seven (7) days from the receipt of the goods. Sundays and holidays are not counted when calculating the due date. (Road Transport Contract Act § 40a)
Please record any deficiencies/damages on the consignment note, also in the carrier’s copy, before acknowledging the consignment to be received. Ask for more instructions from the carrier’s customer service.

RETURN POLICY
According to Chapter 6 of the Consumer Protection Act, the Consumer has the right to return any unused products obtained through distance selling, within 14 days. The purpose of this law is to give the consumer the right to become acquainted with the product to an extent which would be possible in a shop. Keeping to the spirit of the law, Rammy Oy grants the customer the right to become acquainted with the contents of the package. The product package can be opened using general precaution. The products must not be put to normal use, assembled, or installed in place.

All returns must arrive back at Rammy Oy’s address, at the Consumer’s expense, so that the product has been packed correctly and that the product would arrive undamaged.

The warranty is determined according to the warranty terms and conditions specified by the manufacturer. The Buyer is obliged to become acquainted with the warranty terms and conditions delivered with the product, before using the product for the first time. The warranty terms and conditions can be found in the user manual, in a separate warranty form, and on a website specified by the manufacturer. Rammy Oy is responsible for warranty repairs regarding their own products. Products made by other manufacturers (incl. the engine) are handled according to the warranty terms and conditions of the relevant manufacturer.

The Customer must present proof of purchase, receipt or other proof of the location and time of purchase when returning a product or when submitting a claim for a faulty product. Claims are only processed in writing. A free-form claim can be submitted either by e-mail to rammy@rammy.fi, or as by letter to the mailing address.

Solving disputes: the Consumer has the right to have any disputes arising from this contract to be solved by the Consumer Disputes Board. Attorney expenses are not reimbursed, as the Consumer Advisory Service and the Consumer Disputes Board provide assistance for solving disputes at no cost.

If the parties cannot solve disputes related to the trade agreement through negotiations, the Consumer can submit the issue to be solved by the Consumer Disputes Board (www.kuluttajariita.fi).

THE GENERAL TERMS AND CONDITIONS OF THIS WEBSITE
By using Rammy Oy’s website, the user commits to adhere to the terms and conditions specified below. In case the user does not accept these terms and conditions in their entirety, the user must leave the website immediately.

The contents of Rammy Oy’s website are protected under the Copyright Act. Rammy Oy reserves all rights to the contents of the website, unless otherwise specified.

Without the express written consent given in advance by Rammy Oy, it is prohibited to make the contents or a part thereof available to the public by sharing, presenting or displaying it in public, or to store or make copies of its contents or a part thereof, notwithstanding the following exception. The user is permitted to save on their computer or print pages or page excerpts for private use, or for the manufacturer or the dealer.

The contents of Rammy Oy’s website are presented as is. Unless mandatory provisions of the law specify otherwise, Rammy Oy is not responsible for the correctness, accuracy or reliability of the website, and reserves the right to change the website and this notice at any time, as well as to prevent access to the website, or to stop the maintenance of the website.

Rammy Oy does not take any responsibility for the contents and material of those websites that can be reached via a hyperlink from Rammy Oy’s website, and which have been created or published by someone else.

DELIVERY TERMS FOR CORPORATE CUSTOMERS

1. Scope of application
   These delivery terms (hereinafter referred to as “Delivery Terms”) are applied to the transaction between Rammy Oy (hereinafter referred to as the “Seller”) and the customer (hereinafter referred to as the “Buyer”), unless the Seller and the Buyer have agreed otherwise in writing.

The Delivery Terms will be a part of the contract if the terms and conditions have been referenced in the quote, order confirmation, or if they have been attached to the delivery in another way.
The Delivery Terms are available on the Seller’s website at: www.rammy.fi as well as at the Seller’s place of business.

2. Validity
   The Delivery Terms are valid from 08.04.2016 until further notice. The Seller has the right to change the Delivery Terms by publishing new delivery terms on Rammy Oy’s website. No notification is automatically sent to dealers or consumers regarding the updated delivery terms.
3. Prices
   The prices of the products adhere to the price list valid at the product’s date of delivery. All prices include value added tax in the EU area, and these are invoiced to the Buyer according to the legislation valid at the time.
4. Order
   The Buyer shall submit an order to the Seller that is binding to the Buyer, either by phone, in writing, or electronically. The Buyer’s order becomes binding for the Seller when the Seller has issued a written order confirmation, or dispatched the product.
5. Delivery
   Unless otherwise agreed between the Seller and the Buyer, the delivery term is: freely available from the Seller’s warehouse.
   The Seller is entitled to charge the Buyer separately for any delivery and packaging costs.
   The Seller shall deliver the goods within 180 days at the latest from the time the Seller has sent the written confirmation to the Buyer, as specified in Section 4.
   In case the Seller is unable to deliver the products within the agreed time period due to a shipping impediment, the Seller must notify the Buyer about it immediately. In case a delay caused by something order than force majeure circumstances would cause considerable expenses or substantial harm for the Buyer, the Buyer has the right to cancel the order with regard to the delayed delivery. Unless the Buyer cancels the order, the delivery will be rescheduled to a reasonable time, considering the circumstances. Unless otherwise agreed between the Seller and the Buyer in written form, the Seller is not obliged to compensate for any damages incurred by the Buyer due to failure to hand over the product, or delays in handing over the product.
6. Purchase price
   The Buyer must pay the purchase price as well as any freight and other expenses (hereinafter referred to as the “Purchase Price”) within fourteen (14) days from the invoice date, unless the Seller has not indicated otherwise.
   The Purchase Price is considered to have been paid when the payment has been received in the bank account specified by the Seller.
   The Seller has the right to charge 16% interest for any late payments. In addition to interest on late payment, the Seller has the right to charge reasonable collection fees from the Buyer.

In case the receipt of the product is delayed due to the Buyer, the Seller has the right to request compensation from the Buyer for storing the products.
In case the Buyer is late paying the Purchase Price or a part thereof or other payment obligation, the Seller has the right to abstain from all deliveries to the Buyer until the overdue receivables and their interest have been paid in full.
In this case, the delivery time is considered to have been rescheduled accordingly, and the Buyer shall have no right to submit any demands to the Seller regarding the extended delivery time, or to cancel the order.

7. Right of ownership
   The right of ownership regarding the products is transferred to the Buyer when the Buyer has paid for the Purchase Price and any other payment obligations related to the deal in full. The liability for the product is transferred when the product is at the disposal of the Buyer, according to the Delivery Terms.
8. Warranty
   The Seller will grant a warranty of a maximum of one year for the structures and components of the products it supplies, or the manufacturer’s/other importer’s warranty if that is shorter. The warranty does not cover items separately listed by the manufacturer. The warranty period starts from the date the product has been delivered to the Buyer.
   The warranty remains valid only if the product has been used carefully, according to the user manual, only for the original intended purpose. The Seller is not liable for faults caused by installation defects, failure to adhere to installation instructions, normal wear and tear, incorrect use, damage caused by the neglect of the maintenance measures that the Buyer is responsible for, or by the neglect of the Buyer. Furthermore, a condition of the validity of the warranty is that the Buyer must immediately notify the Seller regarding any detected faults, and stop operating the faulty product. In case anyone other than the Seller or an entity authorised by the Seller performs maintenance or repair work on the product, or changes the product or its features, the warranty is not binding for the Seller.

The warranty does not cover product defects caused by unexpected and unforeseen reasons or events, for example by vandalism, accidents, freezing, forces of nature, or animals.

Based on the granted warranty, the Seller can at their discretion choose whether:

1. a) to correct the deficiency/have the deficiency corrected within a reasonable time;
   b) to deliver a new equivalent product to replace the faulty product.
   The compensation carried out based on the warranty is limited to what is specified in this section, and the Buyer does not have the right for any other compensation based on the warranty. Under warranty, the Seller is not liable for indirect damage. The Buyer is responsible for any expenses related to transporting the product to the warranty repair location. The Buyer is responsible for any travel, transportation and other expenses related to warranty repairs.
   If the Buyer is located outside of Finland, the warranty is limited only to material and manufacturing deficiencies. Outside of Finland, the Buyer can receive a replacement or an equivalent part in exchange for a non-functional or faulty part covered by the warranty. The Buyer is responsible for the replacement of a part, or any related expenses. Rammy Oy is not liable for any warranty issues related to the engine, as the engine manufacturer has their own warranty system. Regarding any engine warranty issues, the Buyer can contact the nearest authorised engine maintenance company.
2. Product inspection
   When the product has been handed over to the Buyer, the Buyer must inspect the product as soon as circumstances permit, however at the latest within seven (7) days of the delivery, or from the day when the product is considered to have been at the Buyer’s disposal according to the delivery terms.
   The Buyer is considered to have accepted the delivery and the product if the Seller has not received a written claim from the Buyer precisely specifying the defects of the delivery or the product within ten (10) days from the product’s delivery date or from when the product is considered to have been at the Buyer’s disposal according to the Delivery Terms.
3. Product defects
   In case there is a defect in the delivery or the product, and the Buyer has submitted a relevant claim as specified in Section 9, the Seller has the right to choose, at their discretion, whether:
   a) to correct the deficiency/have the deficiency corrected within a reasonable time period, and to deliver the fixed product to the Buyer;
   b) to deliver a new equivalent product to replace the faulty product;
   c) to reimburse to the Buyer the purchase price that the Buyer paid for the faulty products.

The Buyer must return faulty products to the Seller, at the Seller’s expense, if the Seller so requests. The consequences specified in this section regarding the deficiency of the product or delivery are exclusive, and the Buyer shall have no right to receive any other reimbursement based on this. The Seller is not liable to reimburse any damages the Buyer might incur due to deficiencies in the product or the delivery.

We are not liable for any damages or losses incurred during the delivery; the carrier is liable for these. For domestic deliveries, any reduction or damage to the goods must be immediately reported to the carrier when receiving the goods, if the reduction or damage is externally noticeable; otherwise a written notification must be submitted within seven (7) days from the receipt of the goods. Sundays and holidays are not counted when calculating the due date. (Road Transport Contract Act § 40a)
Please record any deficiencies/damages on the consignment note, also in the carrier’s copy, before acknowledging the consignment to be received. Ask for more instructions from the carrier’s customer service.

11. Compensation for damages, limited liability
    The Seller’s liability for any damage incurred by the Buyer is limited to compensation in accordance with the Delivery Terms. In any case, the maximum amount of the Seller’s liability is the Purchase Price paid by the Buyer for the product.
    The Seller is not liable for indirect damage such as reductions or interruptions in production or business turnover, loss of profit, or other damage that is difficult to foresee.
12. Force majeure
    The Seller is released from their obligations, and the obligation to pay compensation, if the breach of obligations or failure to fulfil obligations is caused by a case of force majeure. The grounds for release (force majeure) are considered to be any unusual and relevant event that is independent from the Seller and the effects of which cannot reasonably be avoided or overcome, and which prevents the fulfilment of the obligation. Such an event could be, for example, war, revolution, requisition or confiscation for public need, energy supply interruption, fire, thunderstorm or other natural phenomenon, interference or interruption in the availability of the product components, or another unusual cause independent from the Seller.
    If the fulfilment of an obligation is delayed due to any of the above-mentioned reasons, the obligation fulfilment period is extended as much as reasonable, considering all of the circumstances that affect the situation.
13. Trading will primarily follow Rammy Oy’s Delivery Terms, secondly the General Delivery Terms TKL04 of the Association of Finnish Technical Traders, and thirdly the Sale of Goods Act.
14. Solving disputes
    The parties aim to solve any disputes arising from this agreement primarily through negotiations. Any disputes arising from this agreement will be solved by the District Court of the Seller’s registered office. However, the Seller can alternatively file a claim in the General Court near the Buyer’s domicile.